Products

Proven platforms for trust and accountability.

Field-tested platforms for issue management, support and asset & fault reporting across the public and private sectors — built on siloed AI and blockchain so every record is verifiable and every response is traceable.

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01Issue report
02Updates to report
03Resolution of issue
04Sign-off
05SLA Compliance
Immutable public blockchain
The product suite
Asset management

KAMS

The Kinnersley Asset Management & Fault Reporting System — a platform for tracking assets and capturing, triaging and resolving faults across distributed infrastructure. Full details coming soon; get in touch to find out more.

Fault capture & triagepublic-facing
Interfacing with existing systemsintegrated
Resolution & SLA trackingaccountable
Automatic obfuscation of abusive contentAI-moderated
Dynamic sentiment from report frequency & languageinsight
Immutable maintenance recordblockchain
Two decades of fault reporting
20yrs
Managing fault reporting for a blue-chip utility provider.
11 LAs
Working with 11 Local Authorities, in partnership with a major UK contractor.
1m+
Streetlights under dynamic, real-time fault reporting.
450k+
Public issues raised — with resolution progress kept up to date throughout.

Building on all of that experience, we are proud to launch the new version of KAMS — now powered by blockchain and AI — to lead the way in public-facing fault reporting and accountability.

Issue management

KIMS Trinity

The Kinnersley Issue Management System — an intelligent support platform running on three independent AI engines. It brings together advanced ticketing, self-learning AI assistance and role-based knowledge sharing, so teams resolve issues faster and smarter, with full traceability.

Its AI supports human operators rather than replacing them — offering solutions while raising a ticket, never trapping users in a chatbot. Data stays siloed on dedicated infrastructure, never shared externally or across user levels.

Smarter support ticketingemail & platform
Three siloed AI enginesprivate
Uses European AI modelssovereign
Role-based knowledge basegoverned
Repeatable workflows & checklistsconsistent
SLA conformance on blockchainimmutable
Carbon-negative blockchainoptional
Subscription model, no lock-inSaaS
Built on

A foundation of blockchain and AI.

Blockchain gives every product a record that cannot be quietly altered — the source of the trust our clients depend on. AI turns that record into foresight, ranking what matters and flagging risk before it becomes failure.

Each platform is configured to the way your organisation actually operates.

See it in action

Request a demo.

Tell us where you need issue management, support or asset & fault reporting — and we'll show you the platform working on your kind of problem.

hello@kinnersley.com or call +44 (0)1544 327507